I am saddened to report that Mariner Software has officially left me without any support on a new product PERIOD. My first purchase from Mariner Software I date at around 2002, I have been a customer for 16 plus years. As I had previously mentioned I was having issues with journaling software I have used daily for some time, the now infamous MacJournal.
I purchased their iOS MacJournal app around a month ago. When I decided to sync it up with my MacBook’s MacJournal it quickly turned into a train wreck. Not only did the Journals not import from iOS it deleted many entries on the MacBook. I use this software for everything from Personal Journals, Blog entries, to do lists etc. It actually worked very well for that for many years and I was a very happy client.
I email Mariner support from their website and say Yo mates WTH? They actually respond “Yeah the developer tried to make that sync work with drop box a while ago here’s a KB.” I respond I’m more concerned with the Journals that I lost during the sync, can we work that problem please? Crickets, nothing. I respond several times via email asking for an update, no returned message. This goes on for weeks.
I was so unhappy with being shut out of any help for weeks I finally did something i’ve never ever done before, I flamed them on social media. I really disliked doing that. I’ve never purchased software from a well known vendor that dropped off the face of the earth like Mariner Software has. I really didn’t know what to do, I’ve never had any trouble with support in 16 years. Mariner Software advises “we sent that on to the developer some time ago, we will send this again.” That was 6 days ago, no response at all.
The moral of the story here kids is DO NOT BUY SOFTWARE FROM marinersoftware.com